Sharpeware

SPACEWatch Support

To get support simply contact us with your problem. Support is provided via email or on-line forum. If you have any suggestions for product improvement please let us know! Contact details are:

• E-mail
  sales to sales@sharpeware.com
  support to support@sharpeware.com
  all other enquiries to general@sharpeware.com
• FAQ (frequently asked questions)
• Change history

Documentation

All Editions

Brochure (246KB)

Desktop and Server Editions

Desktop/Server Edition User Guide (1.6MB)

Getting Started Guide

Enterprise Edition

Enterprise Edition Brochure (1.5MB)
Enterprise Edition Deployment Guide (1.3MB)
Enterprise Edition User Guide (1.8MB)

Recent changes

SPACEWatch 6 is the current version of SPACEWatch Desktop, Server and Enterprise Editions. This is a major version update. Click a screenshot on the left to see it in action. See the Order page to read how to purchase your upgrade now. Visit the Download page to get the latest version of software. Read about its new features in the change history section below.

You can also receive email announcements of software updates - please see the main support page to subscribe to this service.

Updating your installation

To update your SPACEWatch installation:

• Download the most recent software
• Uninstall your current installation (Settings - Add/Remove Programs)
• Run the downloaded program and follow the on-screen instructions - remember to install SPACEWatch into the same location (e.g. C:\Program Files\SPACEWatch)

System Requirements

SPACEWatch pro is a Windows application and is supported on Windows 2000, 2003 and XP. There are no special hardware requirements, however SPACEWatch pro is a database application, so for optimum performance we recommend more than minimum memory for the Windows version you are using.

For full function on Netware networks you will need a Novell Client. For full function on IBM Lotus networks you will need a Lotus Notes 5.0.2b or later client.

Change History

You can check your version by looking on the Help - About window or using Explorer to display the properties of swatch.exe and clicking on the Version tab. The table below tells you a little about recent updates to SPACEWatch. Click on the diamonds to see more detail about a particular release. If you have a licence for SPACEWatch you can download and install any minor version updates without buying a new licence - simply download the software from this site:

Note: New feature, Bug fix

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Version
			ASHE-7DNMNA	Databases as well as data files can now be merged into another space database. For example you can merge data from a MySQL or SQL Server space database on the same, or a different, server into one target space database. You can mix and match databases any way you want - for example you can merge a MySQL space database into a SQL Server database.
			ASHE-7DNMNE	Multi-threaded data collection can now be managed in more detail. You can set the number of threads you want between 1 and 10 to optimize use of the local resources balanced against load on your network.
			ASHE-7DNMNJ	If you are caching scanned data to a SQL database you can now use this option with multi-threaded collection - so all threads will share the cache database for improved performance.
			ASHE-7DNMNP	Exporting to Excel now ignores "hidden" data columns. Only those visible will be exported allowing more control over the format of data exported.
			ASHE-7DNMP3	Duplicates search now retrieves data from the space database much more quickly, giving a faster overall performance particularly when you have a very large number of duplicates.
			ASHE-7DNMP7	SSH support: you can now use the secure shell protocol for secure remote access to UNIX and linux systems directly from within SPACEWatch Enterprise, Domino and Exchange - without the need for additional software. This means you can now easily integrate UNIX and linux space data into your SPACEWatch space databases, analyses and reports. SSH v1 and v2 is supported, together with simple username/password or private key/passphrase authentication.
			ASHE-7DNMPB	SQL Native Client support: if you are using the enhanced features of SQL Server 2005 in your infrastructure you can now exploit them from SPACEWatch by connecting to your SPACEWatch space database with the Microsoft SQL Native Client.
			ASHE-7DNMPE	Improved scan performance on Windows systems. You can now fine tune data collection by setting any number of collection threads (maximum 10) depending on the capabilities of the system that SPACEWatch is installed on. As an option you can also use a temporary SQL database for your multi-threaded data collection.
			ASHE-7DNMR4	UNIX and linux support: As well as SSH support for remote storage analysis, we now support the following flavours of UNIX: AIX, HP-UX, Solaris; and the following flavours of linux: Fedora, Red Hat, SUSE, freeBSD
			ASHE-7DNMPJ	Database history will now be maintained for databases specified with an instance e.g. MYSERVER\SQLExpress
			ASHE-7DNMPN	Exchange Edition: MAPI_E_INVALID_OBJECT error messaging during scanning has now been addressed. This was due to an Exchange MAPI connection limit being reached under certain circumstances. Connections are now re-cycled more efficiently.
			ASHE-7DNMPT	Domino Edition: summary data about more than one system volume (if used) is now returned from the Domino server.

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