Sharpeware

SPACEWatch Support

To get support simply contact us with your problem. Support is provided via email or on-line forum. If you have any suggestions for product improvement please let us know! Contact details are:

• E-mail
  sales to sales@sharpeware.com
  support to support@sharpeware.com
  all other enquiries to general@sharpeware.com
• FAQ (frequently asked questions)
• Change history

Documentation

All Editions

Brochure (246KB)

Desktop and Server Editions

Desktop/Server Edition User Guide (1.6MB)

Getting Started Guide

Enterprise Edition

Enterprise Edition Brochure (1.5MB)
Enterprise Edition Deployment Guide (1.3MB)
Enterprise Edition User Guide (1.8MB)

Recent changes

SPACEWatch 6 is the current version of SPACEWatch Desktop, Server and Enterprise Editions. This is a major version update. Click a screenshot on the left to see it in action. See the Order page to read how to purchase your upgrade now. Visit the Download page to get the latest version of software. Read about its new features in the change history section below.

You can also receive email announcements of software updates - please see the main support page to subscribe to this service.

Updating your installation

To update your SPACEWatch installation:

• Download the most recent software
• Uninstall your current installation (Settings - Add/Remove Programs)
• Run the downloaded program and follow the on-screen instructions - remember to install SPACEWatch into the same location (e.g. C:\Program Files\SPACEWatch)

System Requirements

SPACEWatch pro is a Windows application and is supported on Windows 2000, 2003 and XP. There are no special hardware requirements, however SPACEWatch pro is a database application, so for optimum performance we recommend more than minimum memory for the Windows version you are using.

For full function on Netware networks you will need a Novell Client. For full function on IBM Lotus networks you will need a Lotus Notes 5.0.2b or later client.

Change History

You can check your version by looking on the Help - About window or using Explorer to display the properties of swatch.exe and clicking on the Version tab. The table below tells you a little about recent updates to SPACEWatch. Click on the diamonds to see more detail about a particular release. If you have a licence for SPACEWatch you can download and install any minor version updates without buying a new licence - simply download the software from this site:

Note: New feature, Bug fix

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Version
			ASHE-6U3L9L	All Editions except Standard: you can now speed up data collection on NetWare systems by turning off application product information collection - this is a particularly slow operation on NetWare systems because of the architecture of NetWare. To do this add the following to "My Documents\SPACEWatch\swatch.ini" ("Documents\SPACEWatch\swatch.ini" on Windows Vista) [SpaceWatch] ProductData=NO .
			ASHE-6U3LAY	All: A new and expanded "Quick start" section has been added to the product help.
			ASHE-6U3LBP	Enterprise and above: UNIX and linux systems: you can now use a UNIX-formatted listing file as the input for a data collection, rather than having to use one in Windows/DOS format.
			ASHE-6U3LC8	Enterprise and above: UNIX: SPACEWatch Pro is now tested and supported when used with Solaris 10 filesystem data.
			ASHE-6U3LA7	All: Occasionally the "Save" toolbar option might not work as expected.
			ASHE-6U3LAM	Enterprise and above: Occasional database password problem resolved.

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