Sharpeware

SPACEWatch Support

To get support simply contact us with your problem. Support is provided via email or on-line forum. If you have any suggestions for product improvement please let us know! Contact details are:

• E-mail
  sales to sales@sharpeware.com
  support to support@sharpeware.com
  all other enquiries to general@sharpeware.com
• FAQ (frequently asked questions)
• Change history

Documentation

All Editions

Brochure (246KB)

Desktop and Server Editions

Desktop/Server Edition User Guide (1.6MB)

Getting Started Guide

Enterprise Edition

Enterprise Edition Brochure (1.5MB)
Enterprise Edition Deployment Guide (1.3MB)
Enterprise Edition User Guide (1.8MB)

Recent changes

SPACEWatch 6 is the current version of SPACEWatch Desktop, Server and Enterprise Editions. This is a major version update. Click a screenshot on the left to see it in action. See the Order page to read how to purchase your upgrade now. Visit the Download page to get the latest version of software. Read about its new features in the change history section below.

You can also receive email announcements of software updates - please see the main support page to subscribe to this service.

Updating your installation

To update your SPACEWatch installation:

• Download the most recent software
• Uninstall your current installation (Settings - Add/Remove Programs)
• Run the downloaded program and follow the on-screen instructions - remember to install SPACEWatch into the same location (e.g. C:\Program Files\SPACEWatch)

System Requirements

SPACEWatch pro is a Windows application and is supported on Windows 2000, 2003 and XP. There are no special hardware requirements, however SPACEWatch pro is a database application, so for optimum performance we recommend more than minimum memory for the Windows version you are using.

For full function on Netware networks you will need a Novell Client. For full function on IBM Lotus networks you will need a Lotus Notes 5.0.2b or later client.

Change History

You can check your version by looking on the Help - About window or using Explorer to display the properties of swatch.exe and clicking on the Version tab. The table below tells you a little about recent updates to SPACEWatch. Click on the diamonds to see more detail about a particular release. If you have a licence for SPACEWatch you can download and install any minor version updates without buying a new licence - simply download the software from this site:

Note: New feature, Bug fix

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Version
			ASHE-6URGEE	Exchange/Domino: The source of email can now be analyzed - i.e. who the sender of emails is. This includes a new User analysis called "Source Summary".
			ASHE-6URGFA	Exchange/Domino: Quick Answers now includes an instant "top sources of email" analysis
			ASHE-6URGFU	Exchange/Domino: The File Finder tool now has advanced options to filter by File Attachment and/or Email message type
			ASHE-6URH33	Files that have been created in the future will now be ignored (!). This situation does occur in some circumstances - if you want to find out more please contact sales@sharpeware.com
			ASHE-6URH3M	Exchange: various feature enhancements to check for technical pre-reqs e.g. presence of a configured Windows Messaging Subsystem
			ASHE-6URGGN	Exchange/Domino: A tree rollup total error has been corrected. This error happened when collecting NSF and PST file contents from files stored on file servers
			ASHE-6URGH8	All: Some occasional mismatches in file/directory/user totals have been corrected.
			ASHE-6URGHW	Drill down from mid-points in the User totals view occasionally gave incorrect results
			ASHE-6URGL3	NetWare: various improvements to the way file owners are handled.
			ASHE-6URGQM	Timezones/Locale differences are now handled in a more uniform manner so SPACEWatch can accurately collect data from systems in multiple timezones, then merge and display these correctly based on your locale settings, correctly adjusting for daylight saving as appropriate to each timezone.

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